How to Upgrade Your Maya Account

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Key Takeaways

  • Learn how to upgrade your Maya account using your phone.
  • Understand the ID requirements for Filipino citizens, minors, and foreign nationals.
  • Follow the step-by-step process including ID verification and video selfie submission.
  • Start enjoying added features once your upgrade is approved.

Upgrading your Maya account unlocks access to enhanced features like higher transaction limits, more secure services, and better control over your finances. It’s quick, secure, and can be done entirely through the Maya app.

Step-by-Step: How to Upgrade Your Maya Account

  1. Log in to your Maya account using the mobile app.
  2. Tap your Profile icon in the top-right corner.
  3. Select UPGRADE YOUR ACCOUNT.
  4. Fill out the required personal information, making sure your Name and Birthday exactly match the details on your valid ID.

ID Requirements Based on Your Category

✅ For Filipino citizens (18 years old and above)

  • Provide 1 Primary ID:
    • Philippine National ID
    • ePhilID
    • SSS ID (digitized with photo)
    • PRC ID
    • Postal ID (issued 2015 onwards)
    • Passport
    • Driver’s License
    • UMID
    • ACR i-Card
    • IBP Card

Or

  • 2 Secondary IDs:
    • PhilHealth ID
    • TIN ID
    • Senior Citizen’s Card

✅ For Filipino minors (7 to 17 years old)

  • Provide 1 Valid ID (any of the following):
    • Passport
    • Driver’s License
    • Postal ID
    • Philippine National ID
    • School ID
  • Plus:
    • Parent/Guardian’s Valid ID (based on primary IDs above)
    • Signed Parental Consent form (Downloadable in-app)
    • PSA/NSO Birth Certificate
    • Proof of legal guardianship (if applicable)

✅ For Foreign Nationals

  • Provide a valid Passport
  • Upload a clear image
  • Record and submit a video selfie as instructed by the app
  • Ensure all submitted details match exactly with the Passport

Final Steps

  1. Record your video selfie, following the gesture instructions displayed on screen.
    • Make sure your face is clearly visible and properly positioned in the frame.
  2. Double-check all information and tap SUBMIT.

After Submission:

  • You can track your application by tapping CHECK STATUS in your Profile.
  • Once approved, you’ll receive an SMS confirmation within 24 hours.
  • A check mark will appear on your Profile to confirm your account is now Upgraded.

You can now enjoy the full features of your Maya account with added security and higher transaction capabilities.

FAQs

1. Why was my upgrade application rejected?

Common reasons include blurry ID images, mismatched names or birthdates, or incomplete documents. Always ensure all entries match your ID exactly.

2. How long does the upgrade process take?

Most users receive approval within 24 hours, but processing may take longer during peak times.

3. Can I upgrade using a secondary ID only?

Only if you provide 2 valid secondary IDs as listed. Otherwise, a single primary ID is preferred for faster processing.