How To Fix Samsung Q990B Q-Series Soundbar Won’t Turn On

If you’re experiencing issues with your Samsung Q990B Q-Series soundbar not turning on, it can be frustrating and worrisome. However, there are a few potential reasons why this could be happening, and some troubleshooting steps you can take to try and fix the problem.

Possible Causes of the Problem

There are several possible causes for a Samsung Q990B Q-Series soundbar not turning on, including:

• Power source: The power cable may not be properly connected to the soundbar or the power outlet, or the cable itself may be faulty.
• Remote control: The batteries in the remote control may be low or dead, or the remote itself may be faulty.
• Soundbar software: There may be an issue with the soundbar’s internal software that is preventing it from turning on.
• Firmware updates: The soundbar may require a firmware update to address any software issues.
• Hardware malfunction: In some cases, there may be a hardware malfunction or defect that is preventing the soundbar from turning on.

It’s important to identify the specific cause of the problem in order to determine the best course of action for resolving it.

Troubleshooting Procedures

When your Samsung Q990B Q-Series soundbar won’t turn on, it can be a frustrating experience. There are several potential reasons why this issue may be occurring, ranging from simple power source issues to more complex software or hardware malfunctions. 

In this troubleshooting procedures section, we’ll explore some common causes for soundbar power issues and outline steps you can take to try and fix the problem. 

By following these steps, you can hopefully identify and resolve the issue with your soundbar, and get back to enjoying your favorite music and movies in no time.

Check the power source

The first thing to check when your soundbar won’t turn on is the power source. Make sure that the power cable is properly connected to both the soundbar and the power outlet. Try unplugging the power cable from both ends, waiting a few moments, and then plugging it back in. 

It’s possible that the cable may be faulty, so you may want to try using a different power cable to see if that solves the problem.

To check the power source of your Samsung Q990B Q-Series soundbar, you should follow these steps:

1. Ensure that the soundbar is properly plugged into the power outlet. Check that the power cable is securely plugged into the back of the soundbar, and that the other end of the cable is plugged into a working power outlet.
2. Verify that the power outlet is functioning correctly by plugging in another device or appliance and confirming that it turns on.
3. If the power outlet is functioning correctly, try unplugging the power cable from both the soundbar and the power outlet, waiting for a few moments, and then plugging it back in. This can help reset the power connection and resolve any issues.
4. If the soundbar still won’t turn on, try using a different power cable to see if that resolves the issue. If the soundbar turns on with the new cable, the original cable may be faulty and need to be replaced.

Checking the power source is an important first step in troubleshooting a soundbar that won’t turn on. By ensuring that the soundbar is properly plugged in and receiving power, you can eliminate one potential cause of the issue and move on to other troubleshooting steps if necessary.

Check the remote control

Sometimes, the issue may not be with the soundbar itself, but rather with the remote control. If the batteries in the remote are low or dead, the soundbar may not turn on when you press the power button. Try replacing the batteries with new ones, and see if that helps. If the remote still doesn’t work, you can try using the physical power button on the soundbar itself.

To check the remote control of your Samsung Q990B Q-Series soundbar, you can follow these steps:

1. Check the batteries in the remote control. If the batteries are low or dead, the remote control may not be able to send a signal to the soundbar to turn on. Replace the batteries with new ones, and try turning on the soundbar again.
2. Point the remote control directly at the soundbar and press the power button. Make sure that there are no obstructions between the remote control and the soundbar that could be blocking the signal.
3. If the remote control still isn’t working, try using the physical power button on the soundbar itself. This can help you determine if the issue is with the remote control or the soundbar.
4. If the soundbar turns on with the physical power button, the remote control may be faulty and need to be replaced. If the soundbar still won’t turn on, move on to other troubleshooting steps.

Checking the remote control is an important step in troubleshooting a soundbar that won’t turn on. By verifying that the remote control is functioning correctly, you can eliminate one potential cause of the issue and move on to other troubleshooting steps if necessary.

Reset the soundbar

Resetting your Samsung Q990B Q-Series soundbar is necessary in certain situations when you’re experiencing problems with the device. By resetting the soundbar, you can restore it to its default settings and potentially resolve any issues that may be causing it to not turn on.

There are several reasons why resetting your soundbar may be necessary. For example, if the soundbar’s software becomes corrupted or there’s a glitch in the system, it may not turn on or function properly. In such cases, resetting the soundbar can help to clear any glitches or errors and restore it to its original state.

Additionally, resetting the soundbar can also help to troubleshoot other issues such as audio problems or connectivity issues. In some cases, resetting the soundbar can help to resolve these issues and get your device back to its normal functioning state.

To reset your Samsung Q990B Q-Series soundbar, you can follow these steps:

1. Unplug the soundbar’s power cable from the power outlet.
2. Wait for at least 30 seconds to 1 minute to allow the soundbar to completely power down and reset.
3. While the soundbar is unplugged, press and hold the power button on the soundbar itself for 5-10 seconds.
4. Release the power button, and then plug the soundbar back into the power outlet.
5. Press the power button on the soundbar or the remote control to turn the soundbar back on.
6. Wait for the soundbar to fully power on and connect to your TV or other devices.

Resetting your soundbar can help to resolve any software or hardware issues that may be preventing it from turning on. By power cycling the soundbar and clearing any potential glitches, you can restore it to its default settings and potentially resolve the issue. If resetting the soundbar doesn’t resolve the issue, you may need to try other troubleshooting steps or contact Samsung customer support for further assistance.

Check for firmware updates

If the soundbar still won’t turn on after trying the above steps, it’s possible that there may be an issue with the soundbar’s firmware. Check the Samsung website or app for any available firmware updates for your specific model of soundbar. Follow the instructions for updating the firmware, and see if that resolves the issue.

To check for firmware updates for your Samsung Q990B Q-Series soundbar, you can follow these steps:

1. Turn on your soundbar and connect it to your TV or other devices.
2. Press the Menu button on your soundbar remote control.
3. Use the arrow keys on the remote control to navigate to “Settings,” and then press the Enter button.
4. Navigate to “Support” and then press Enter.
5. Choose “Software Update” and then press Enter.
6. Select “Update Now” to check for available firmware updates.
7. If there is an available update, follow the on-screen instructions to download and install the update.

Checking for firmware updates is an important step in troubleshooting your soundbar if it won’t turn on. Firmware updates can often fix bugs or other issues that may be causing your soundbar to malfunction, and they can also improve the overall performance of the device.

If there is a firmware update available, it’s important to download and install it as soon as possible to ensure that your soundbar is functioning optimally. If there are no available updates, you may need to try other troubleshooting steps or contact Samsung customer support for further assistance.

Contact customer support

If none of the above steps work, it may be necessary to contact Samsung’s customer support team. They may be able to diagnose the problem and provide a solution. Be sure to have your soundbar’s model and serial number ready when you contact support.

If you’ve tried all of the troubleshooting steps for your Samsung Q990B Q-Series soundbar and it still won’t turn on, you may need to contact Samsung customer support for further assistance. Here’s how to do so:

1. Visit the Samsung website and navigate to the “Support” section.
2. Select “Contact Us” to see the available contact options.
3. You can choose to chat with a support representative online, schedule a call back from a representative, or call Samsung customer support directly.
4. Provide your soundbar’s model number and a detailed description of the issue you’re experiencing.
5. Follow the instructions provided by the customer support representative to troubleshoot the issue further or arrange for a repair or replacement.
6. If your soundbar is still under warranty, you may be eligible for a repair or replacement free of charge. Make sure to have your purchase receipt or warranty information available when contacting customer support.

Contacting Samsung customer support can be a helpful option if you’re experiencing issues with your soundbar that can’t be resolved through troubleshooting. The representatives can provide further guidance and help you determine the best course of action to get your soundbar working again.

Conclusion

There are several potential reasons why your Samsung Q990B Q-Series soundbar may not be turning on. By checking the power source, remote control, resetting the soundbar, checking for firmware updates, and contacting customer support, you can hopefully find a solution to the problem.

Frequently Asked Questions