How To Fix A Samsung Galaxy Watch 5 Pro That Won’t Turn On

The Samsung Galaxy Watch 5 Pro is a feature-packed smartwatch that offers a range of useful functionalities to help you stay connected and keep track of your fitness goals. However, if you find that your watch won’t turn on, it can be a frustrating and worrying experience. There can be several causes for this issue, including software glitches or hardware problems. 

In this article, we’ll go over some of the possible causes of a Samsung Galaxy Watch 5 Pro that won’t turn on, as well as some troubleshooting procedures and solutions that you can try to fix the issue. 

Whether you’re experiencing this problem for the first time or have been dealing with it for a while, we hope that this guide can help you resolve the issue and get your watch back up and running.

Possible Causes

It’s important to first identify the potential cause of the issue before attempting any troubleshooting. This will help you determine the appropriate solution and avoid any unnecessary or ineffective steps. Once you’ve identified the possible cause, you can then proceed with the appropriate troubleshooting procedures and solutions.

There are several potential reasons why your Galaxy Watch 5 Pro may not be turning on:

• Dead battery: If your watch’s battery is completely drained, it may not turn on even when you try to charge it.
• Faulty charger or cable: If your charger or charging cable is damaged or not functioning properly, it may not charge your watch correctly.
• Software issues: If your watch’s software has become corrupted or there is a bug, it may prevent your watch from turning on.
• Hardware issues: If your watch has suffered physical damage, such as a cracked screen or water damage, it may prevent it from turning on.

Troubleshooting Procedures and Solutions

Dealing with a malfunctioning device can be a frustrating experience, especially when it’s a device as important and personal as a smartwatch. If you’re experiencing trouble turning on your Samsung Galaxy Watch 5 Pro, there may be a range of reasons why. 

However, by following the right troubleshooting procedures and solutions, you can often restore your watch to its full functionality. In this section, we’ll walk you through the troubleshooting procedures and solutions to help you identify and fix the problem with your watch. So, take a deep breath and let’s get started!

Charge your watch

Ensuring that your Samsung Galaxy Watch 5 Pro has enough power is crucial for its proper functioning. If your watch won’t turn on, the first and most obvious step is to charge it.

Here’s how to do it:

1. Take your charging cable and connect it to a power source, such as a wall adapter or a USB port on your computer.
2. Attach the other end of the cable to the charging pad of your Galaxy Watch 5 Pro.
3. Ensure that the watch is properly aligned with the charging pad, as it won’t charge if it’s not.
4. Leave your watch to charge for at least 30 minutes before attempting to turn it on.
5. Once your watch is fully charged, try turning it on again by pressing and holding the Power button.

If your watch still won’t turn on, there may be other underlying issues causing the problem. In that case, you may need to try other troubleshooting procedures and solutions to fix the problem.

Restart your watch

Restarting your Samsung Galaxy Watch 5 Pro can be an effective troubleshooting step to fix any software or firmware issues that may be preventing it from turning on.

Here’s how to restart your watch:

1. Press and hold the Power button located on the right-hand side of your watch until the Samsung logo appears on the screen.
2. Release the Power button and wait for your watch to reboot.
3. Once your watch has restarted, try to turn it on again.

If your watch still won’t turn on, there may be other underlying issues causing the problem. In that case, you may need to try other troubleshooting procedures and solutions to fix the problem.

Reset your watch

If restarting your Samsung Galaxy Watch 5 Pro doesn’t work, you can try performing a reset to erase any corrupt software or settings that might be causing the issue. There are two types of resets that you can perform on your watch: a soft reset and a hard reset.

Here’s how to do both:

Soft Reset:

1. Press and hold the Power button until the menu appears.
2. Tap on the “Power off” option.
3. After your watch has turned off, press and hold the Power button until the Samsung logo appears on the screen.
4. Release the Power button and wait for your watch to reboot.
5. Once your watch has restarted, try to turn it on again.

Hard Reset:

1. Press and hold the Power button until the menu appears.
2. Tap on the “Settings” option.
3. Scroll down to “General” and tap on it.
4. Scroll down and tap on “Reset.”
5. Tap on “Factory reset.”
6. Follow the on-screen instructions to confirm the reset.
7. After the reset is complete, set up your watch as you did when you first got it.

Note that a hard reset will erase all data from your watch, so make sure to back up any important data before performing this step.

If your watch still won’t turn on, there may be other underlying issues causing the problem.

Contact Samsung support

If none of the troubleshooting steps above have resolved the issue and your Samsung Galaxy Watch 5 Pro still won’t turn on, it’s time to contact Samsung’s customer support for further assistance.

Here’s how to do it:

1. Go to Samsung’s support website (https://www.samsung.com/us/support/) on your computer or mobile device.
2. Click on “Mobile Devices” and then select “Wearables.”
3. Select your Samsung Galaxy Watch 5 Pro from the list of wearables.
4. Scroll down and click on “Contact Us” to see your support options.
5. You can choose to contact Samsung support through live chat, email, or phone.
6. Describe the issue that you are experiencing with your watch, and provide any relevant details or error messages that you may have encountered.
7. Follow the instructions provided by the support representative to troubleshoot the problem further or arrange for repairs.

Keep in mind that if your watch is still under warranty, Samsung may cover the cost of any necessary repairs. If not, there may be a fee for the repair.

The Bottom Line

Dealing with a Samsung Galaxy Watch 5 Pro that won’t turn on can be a frustrating experience, but there are several troubleshooting procedures and solutions that you can try to fix the issue. From charging your watch to performing a soft or hard reset, there are several steps that you can take before contacting Samsung’s customer support. However, if you’ve tried all the troubleshooting steps and your watch still won’t turn on, it’s time to reach out to Samsung for further assistance.

Remember to be patient and follow each step carefully to avoid causing any further damage to your device. With the help of Samsung’s customer support or a service center, you can often find a solution to your problem, whether it’s a software or hardware issue. By taking the time to troubleshoot and resolve the problem, you can get your Samsung Galaxy Watch 5 Pro back to its full functionality and continue enjoying its features and benefits.

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